The City of Farmington's Parks, Recreation, and Cultural Affairs Department endorses a Satisfaction Guaranteed policy and strives for high quality programs throughout our portfolio of programs, services and facilities. However, sometimes expectation levels or situations occur that do not meet the satisfaction of our customers and a refund request is made. If for any reason you feel you are entitled to a refund please contact the appropriate facility and speak with the program or facility supervisor that manages the program or facility in question. A full refund will be provided to any customer who formally requests one due to their dissatisfaction of the program. If the program has multiple class sessions then the customer must notify the program supervisor prior to the third class in order to be eligible for a full refund. If any concerns are observed prior to the third session we encourage participants to notify the program supervisor so that appropriate corrective actions can be taken. Refunds for trips must be made before the registration deadline. Refunds for trips requested after the registration deadline will not be granted. The Department reserves the right to prorate any refund request made after the third class in order to recover any direct costs that the district has incurred prior to the refund request. All refund requests will be judged on a case-by-case basis and full refunds may be approved at any time